Privacy Policy

Carbon Technology Group

Introduction

Carbon Technology Group ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, use our services, or interact with us.

We specialize in AI automation consulting and invisible intelligence solutions for businesses. This policy applies to all personal data we process in connection with our services, including through our website, client engagements, and related business activities.

Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company details, project requirements, communication preferences
• Communication Data: Messages, inquiries, feedback, and correspondence with our team
• Service Data: Information related to our consulting engagements and project deliverables

Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited, time spent
• Performance Data: Website usage patterns, click-through rates, user interactions
• Technical Data: Log files, cookies, session data, and similar tracking technologies

Information from Third Parties

• Business Contacts: Publicly available business information from professional networks
• Referral Data: Information from business partners, clients, or professional referrals
• Integration Data: Information from business tools and platforms we integrate with during service delivery

How We Use Your Information

We process your personal information for the following business purposes:

Service Delivery

• Providing AI automation consulting and invisible intelligence solutions
• Analyzing business processes and recommending technological improvements
• Developing and implementing custom automation workflows
• Supporting ongoing client relationships and project management

Communication

• Responding to inquiries and providing customer support
• Sending project updates, service notifications, and business communications
• Sharing relevant industry insights and thought leadership content
• Facilitating business development and partnership opportunities

Business Operations

• Improving our services and developing new offerings
• Conducting market research and competitive analysis
• Maintaining website functionality and security
• Complying with legal obligations and business requirements

Legal Basis for Processing (GDPR)

• Legitimate Interest: Business development, service improvement, and operational efficiency
• Contract Performance: Fulfilling consulting agreements and service delivery
• Consent: Marketing communications and non-essential data processing
• Legal Compliance: Meeting regulatory requirements and business obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers and Partners

• Technology Partners: Cloud hosting, email services, analytics platforms, and security providers
• Professional Services: Legal counsel, accountants, and business advisors when necessary
• Integration Partners: Third-party platforms and tools used in service delivery

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Multi-factor authentication and role-based access to personal information
• Security Monitoring: Continuous monitoring for security threats and unauthorized access
• Secure Infrastructure: Enterprise-grade hosting with regular security audits and updates

Organizational Measures

• Employee Training: Regular privacy and security training for all team members
• Data Minimization: Collecting and retaining only necessary personal information
• Incident Response: Established procedures for detecting and responding to security incidents
• Vendor Management: Due diligence and contractual protections with all service providers

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Client Data: Retained for the duration of the business relationship plus 7 years for business records
• Website Analytics: Retained for 26 months for performance analysis and improvement
• Communication Records: Retained for 5 years for business continuity and legal compliance
• Marketing Data: Retained until consent is withdrawn or the relationship ends

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal limitations
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or direct marketing

Regional-Specific Rights

California Residents (CCPA/CPRA)

• Right to know categories and specific pieces of personal information collected
• Right to delete personal information, subject to exceptions
• Right to opt-out of sale or sharing (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

European Residents (GDPR)

• Right to restrict processing in certain circumstances
• Right to object to automated decision-making and profiling
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with supervisory authorities

Exercising Your Rights

To exercise your privacy rights, contact us at:

• Email: info@carbontechnology.ai
• Phone: Available upon request
• Mail: Carbon Technology Group, [Address to be provided]

We will respond to requests within 30 days (45 days for complex requests) and may require identity verification for security purposes.

International Data Transfers

We may transfer personal information to countries outside your residence for business operations and service delivery. When we do:

• Adequacy Decisions: We transfer to countries recognized as providing adequate protection
• Standard Contractual Clauses: We use EU-approved contracts for transfers to other countries
• Additional Safeguards: We implement supplementary measures when necessary for protection

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage:

Essential Cookies

Required for website operation, security, and basic functionality. These cannot be disabled.

Analytics Cookies

Help us understand website usage patterns and improve user experience. You can opt-out through browser settings.

Marketing Cookies

Used for personalized content and marketing communications. Requires explicit consent.

You can manage cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

Our services are designed for business use and are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy with a new "Last Updated" date
• Notify you of material changes via email or website notice
• Provide a reasonable period to review changes before they take effect

AI and Automation Disclosure

As an AI automation consulting company, we may use artificial intelligence and automated systems in our service delivery. When we do:

• Transparency: We inform clients about AI use in our consulting processes
• Human Oversight: Human experts review and validate AI-generated recommendations
• Data Protection: AI systems are designed with privacy-by-design principles
• Client Control: Clients maintain control over their data and final business decisions

Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

Carbon Technology Group

Privacy Officer

Email: info@carbontechnology.ai

Data Protection Officer (EU inquiries)

Email: info@carbontechnology.ai

This Privacy Policy is designed to comply with major privacy regulations including GDPR, CCPA/CPRA, and other applicable laws. For specific legal advice regarding your privacy rights, please consult with a qualified attorney.